LJ
Lestat J
1 reviews | Active since Oct 2022
28 Oct 2022, 19:01
Pathetic customer service pathetic account dept
The customer service is utterly pathetic!!!! I have been emailing texting and calling all week with no reply. I had the standard and basic package. Requested to cancel the basic as I didn’t need it anymore 3 months ago. They proceeded to charge me for the device after cancellation and now they are trying this again. Your service is pathetic!!!
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
28 Oct 2022, 19:08Hi Lestat
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply28 Oct 2022, 19:08
Official
Hi Lestat
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
LJ
Lestat J's updateReviewer Update
28 Oct 2022, 20:30Automated replies don’t help anyone this just makes you look worse
LJ
Lestat J's update28 Oct 2022, 20:30
Reviewer Update
Automated replies don’t help anyone this just makes you look worse
LJ
Lestat J's updateReviewer Update
28 Oct 2022, 20:34That’s bull****! I cancelled the device in august already and then paid for September the device stopped working on the 3rd of September so what exactly am I paying for? You pay and then use. There’s no post paid bull**** because then I’ve already paid for September and October isn’t this correct? So you technically owe me
LJ
Lestat J's update28 Oct 2022, 20:34
Reviewer Update
That’s bull****! I cancelled the device in august already and then paid for September the device stopped working on the 3rd of September so what exactly am I paying for? You pay and then use. There’s no post paid bull**** because then I’ve already paid for September and October isn’t this correct? So you technically owe me
LJ
Lestat J's updateReviewer Update
28 Oct 2022, 20:40And if it’s post paid why did I pay immediately when ordering the device and not the month after? How does this make sense??? Also you cut my service off on the 25th already for my still existing device. Please rectify this immediately I refuse to pay for a device that I’m not using and was supposed to be cancelled in august already
LJ
Lestat J's update28 Oct 2022, 20:40
Reviewer Update
And if it’s post paid why did I pay immediately when ordering the device and not the month after? How does this make sense??? Also you cut my service off on the 25th already for my still existing device. Please rectify this immediately I refuse to pay for a device that I’m not using and was supposed to be cancelled in august already
LJ
Lestat J's updateReviewer Update
28 Oct 2022, 20:48I complained about the exact same thing beginning of September and got told that it’s post billing so I made the full payment. I will not stand for this. This is *****ing money from people!! I have all the proof in my email inbox and I’ve just double checked. Unfortunately I can’t upload attachments
LJ
Lestat J's update28 Oct 2022, 20:48
Reviewer Update
I complained about the exact same thing beginning of September and got told that it’s post billing so I made the full payment. I will not stand for this. This is *****ing money from people!! I have all the proof in my email inbox and I’ve just double checked. Unfortunately I can’t upload attachments