Pathetic customer service from Rain Mobile

Sitting without wifi now because according to Rain mobile I am behind on payment. The problem I have with rain is their lack of service delivery. After being a customer for years I still receive very average and pathetic customer. service. You can't even call these people, after holding on for long the just cut you off and then give lousy excuses of they will call you back immediately but you than wait for hours to helped. I am really angry right now, hope you are proud of yourselfs.