PATHETIC CUSTOMER SERVICE FROM RAIN

Good day

I would like to lodge a complaint about Rain wifi services. I placed an order on 26/06, was debited immediately and never received delivery. After numerous complaints a sim card was delivered on 28/07 but i have not yet received an activation sms.

I would like to cancel this but i am not able to get a response from anyone. Its ridiculous service and their excuse seems to be that it is due to the lockdown that their call center agents are unavailable. I dont see the sense in this when most other companies have either reopened or have agents working from home.

Many other customers have been complaining on social media that their accounts get deducted on the 1st, even after canceling their sim cards, yet rain advertises that they do not have a debit order system and the services are advertised as being on a month to month basis. My understanding will be that we would be responsible for making payments monthly but it is ridiculous that they are debiting accounts without being given permission to do so monthly. The only payment i authorized was the first one when i ordered my sim card. Rain does not and has not been given permission to deduct any other payments from my account.

So i have paid for a service that I am not receiving.