Pathetic customer service and portal

i have sent numerous requests every two days for a change on the billing but i get no feedback. Ive notified even on facebook. Your customer service sucks but you bill with glee. What is the point of trying to lead the internet service provider revolution if you are unreachable. one cannot downgrade a service on the portal, one cannot reach you. so so tiring. everything is disabled to reach you and its so unfortunate because i recommended and promoted your service to so many people. Rain customer service sucks!!!!!!!!!!!!!!