Pathetic customer service and no follow up

Andre de Jager Absolutely useless company. I have been calling for two weeks to try and sort out an account for my 93 year old father-in-law that has incorrectly been billed double for 3 months. Only by chance when his bank account had too few funds for the debit order was this mistake brought to his attention. I logged the dispute on his behalf and have been promised that the billings department would be in contact but to date nothing. I keep calling and the story gets escalated with reference numbers issued. I am beyond mad at the time wasted on calls and the fact that you do not get any follow up. I will be advising my father-in-law to lodge a dispute at the bank and open an account with a different service provider. Pathetic!