Pathetic Customer Service and Internet Services

Good day,

Hello Peter is my last resort to having my issues resolved with Rain.

I activated my Rain SIM card on 22/05/2020 and it has been a very ********** experience from day 1 and it upsets me that I've had to cancel my contract with Telkom to join Rain for a better and faster internet connection however my judgment was wrong. I have since logged a query with ref: #*** on the Rain support desk on 12/06/2020, the query was responded to by Mosidi Mohale on 17/06/2020. I have provided Mosidi Mohale with all the information that she had requested of me, the rain speed test on the rain website, the date I started experiencing issues with rain, etc. it is now the 22/06/2020 and Mosidi is nowhere to be found. Can someone from the CEO desk please contact me urgently as I am on the urge to cancel this SIM card due to the fact that I am still spending more money on internet services (I still have to load DATA on my SIM card to carry out my work functions which is what I am paying rain for). This is absolutely a disguting service that I am getting from rain and I regret ever taking out a SIM card with them. How difficult is it to route my SIM card to a less congested line in order for me to have faster internet service? I expect a call and feedback today failing which I will write to the newspapers about the service that rain is providing to it's customers. Please see below contact information: Name: Amukelani Matumba Cell: *** Email: ***