Pathetic customer service and a I don't care attitude

I did not have connection for 2 hrs in the morning,I had to call rain and buy data to ensure its business as usual,the issue was resolved and it was on for 4 hrs the it was off again from 2pm till now,I called rain and no one came back to me to check if the network is back on or even give an update.I have this issue daily but today it's worse and I had electricity the whole day, load shedding will be now at 8pm to 10pm,so all in all today I paid rain for no service at all.

To show that rain does not give a damn about its customers they see reviews and even respond but there is no improvement of service,surely they have had this towers issue for a long time if 99% of their reviews is negative, actually 100% because I have not seen any positive review.Why are you valuing your staff and pockets more than the customers that are paying,will it take the ombudsman for you to see that this is serious because this is day light *******.Would any of your staff even you pay for the service you don't get at all,even want to pay when you know after payment there won't be any service?why is it that only rain has tower issues not other network providers?

And please do not respond privately as I wrote a review on helloPeter so the next person can see the review and how it is dealt with before they can use your service,this privately responding is one of the reason you don't take customers serious.