Pathetic customer service

Rain has deplorable customer service. They don't care about their customers, all they know is to deduct money for service they never offer. My SIM has been off since Friday midnight and I have been sending emails every day to notify them that I don't have an internet connection. I've been receiving different reference numbers and have been allocated to different people to assist me but up until today no one has helped. What's more annoying is that they double charged me this month for service I don't receive. It's worse cause the call center is closed there is no direct contact with people. I have incurred data costs that I didn't budget for. It is disgusting that I have to beg for the service that I pay for.