AH
Amber H

1 reviews | Active since Dec 2020

15 Apr 2021, 10:58

Pathetic customer service

Worst service! Would not recommend it to anyone. Our WiFi NEVER worked and when we canceled last year in December they had collected the router, I provided them with the RAM courier reference number and still awaiting my refund. When you call it’s always being “confirmed with the logistics department” and they have escalated it. Absolute ******* customer service and the 5G is non-existent.

0
Replies (1)
Rain
Rain's reply15 Apr 2021, 11:27
Official
Good morning, Amber.

Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the billing/networks team for further assistance.

Thank you 

Kind Regards 
rain