SI
Shaney I
1 reviews | Active since Feb 2021
05 Feb 2021, 19:05
PATHETIC customer service
Disappointed in the service, received package today and the Sim is not registered or activated because it shows connected but no internet service, and clearly there is no contact centre to assist to activate my Sim, Money has already been debited but I cannot enjoy the services.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
06 Feb 2021, 07:08Good morning Shaney
Kindly accept my humble apologies for the service that you have received thus far.
Please provide me with your email address that was used to create your rain account or open a ticket on our website if you do not have an open ticket so that we can assist you.
Regards
Mosa
Kindly accept my humble apologies for the service that you have received thus far.
Please provide me with your email address that was used to create your rain account or open a ticket on our website if you do not have an open ticket so that we can assist you.
Regards
Mosa
Rain's reply06 Feb 2021, 07:08
Official
Good morning Shaney
Kindly accept my humble apologies for the service that you have received thus far.
Please provide me with your email address that was used to create your rain account or open a ticket on our website if you do not have an open ticket so that we can assist you.
Regards
Mosa
Kindly accept my humble apologies for the service that you have received thus far.
Please provide me with your email address that was used to create your rain account or open a ticket on our website if you do not have an open ticket so that we can assist you.
Regards
Mosa
SI
Shaney I's updateReviewer Update
06 Feb 2021, 08:47Hi Mosa
Thank you for your speedy response
My email address I use for the rain is *** my contact number is *** and the ref no.***Of the package which is the 5G R699 deal on the courier box it shows SHANRAIN200218 and it was delivered by RAM.
I only received an email from RAM last night that the package was delivered at this time and signed by me but my surname. And when I put in the Sim card and switched on the device. It only shows the wifi signal green and no light on the 4G and 5G and when I connected my phone to the rain device it says connected not internet access.
Can this please be resolved by today because it's pointless money was debited I received the device and all but cannot enjoy the service and I needed it this to be connected yesterday already.
Thank you for your speedy response
My email address I use for the rain is *** my contact number is *** and the ref no.***Of the package which is the 5G R699 deal on the courier box it shows SHANRAIN200218 and it was delivered by RAM.
I only received an email from RAM last night that the package was delivered at this time and signed by me but my surname. And when I put in the Sim card and switched on the device. It only shows the wifi signal green and no light on the 4G and 5G and when I connected my phone to the rain device it says connected not internet access.
Can this please be resolved by today because it's pointless money was debited I received the device and all but cannot enjoy the service and I needed it this to be connected yesterday already.
SI
Shaney I's update06 Feb 2021, 08:47
Reviewer Update
Hi Mosa
Thank you for your speedy response
My email address I use for the rain is *** my contact number is *** and the ref no.***Of the package which is the 5G R699 deal on the courier box it shows SHANRAIN200218 and it was delivered by RAM.
I only received an email from RAM last night that the package was delivered at this time and signed by me but my surname. And when I put in the Sim card and switched on the device. It only shows the wifi signal green and no light on the 4G and 5G and when I connected my phone to the rain device it says connected not internet access.
Can this please be resolved by today because it's pointless money was debited I received the device and all but cannot enjoy the service and I needed it this to be connected yesterday already.
Thank you for your speedy response
My email address I use for the rain is *** my contact number is *** and the ref no.***Of the package which is the 5G R699 deal on the courier box it shows SHANRAIN200218 and it was delivered by RAM.
I only received an email from RAM last night that the package was delivered at this time and signed by me but my surname. And when I put in the Sim card and switched on the device. It only shows the wifi signal green and no light on the 4G and 5G and when I connected my phone to the rain device it says connected not internet access.
Can this please be resolved by today because it's pointless money was debited I received the device and all but cannot enjoy the service and I needed it this to be connected yesterday already.
SI
Shaney I's updateReviewer Update
06 Feb 2021, 15:37Hi Mosa.
My rain wifi services has still not been activated I cannot access the internet.
How long does this take to get resolved.
Regards Shaney Ismail
My rain wifi services has still not been activated I cannot access the internet.
How long does this take to get resolved.
Regards Shaney Ismail
SI
Shaney I's update06 Feb 2021, 15:37
Reviewer Update
Hi Mosa.
My rain wifi services has still not been activated I cannot access the internet.
How long does this take to get resolved.
Regards Shaney Ismail
My rain wifi services has still not been activated I cannot access the internet.
How long does this take to get resolved.
Regards Shaney Ismail