Pathetic Customer Experience (Refund still due!)

I requested for my Rain subscription to be cancelled due no connectivity. This was apparently due to issues with the towers. Your agent could not confirm as to when the issue would be resolved. As such I had to cancel as this was my third call. On all 3 occasions Rain could not resolve my issue. I then had no confidence. I had to go through additional expenses to use another service provider. After further calls and much frustration Rain had given me a pro-rata refund (8 days) based on usage according to their systems. However, I did not use the system for well over a month. If there was usage, it was short lived for 5 minutes and no further connectivity after speaking to your staff. Over and above the prorate, I am owed a full months refund. I have requested to know the days for which I was refunded. But as usual the customer service and experience is the worst I have experienced. No response. There is no respect for a for a person's time where one has to continually chase up. I would never recommend this company. It's all good when things are working, however when you need them to step up when there is an issue...they are painfully slow. I also have seen in my Facebook community group, many complaints for the same period. Would guidance on how to report Rain to an Ombudsman if there is one. (Rain reference #**********).