Pathetic ******* Rain!

Shockingly bad service from Rain. Don’t EVER use them. I phoned them before subscribing to make sure that the current router that I have is compatible. I gave them the name and serial nr and they confirmed that it is. I then subscribed. From day one their consultants were unable to assist me with setting up a password, which means that anybody within range could use my wifi (LTE). This was the Wednesday and I left for Easter on Thu after speaking to probably 5 or 6 different technicians in their support team. Upon return on the next Wed I AGAIN spoke to about 6 or 7. I was cut off 3 times and they simply didn’t phone me back. One of the technicians managed to change the settings so that my wifi finally asks for a password, but they are unable to tell me what the password is. So from that point on, I have not had ANY wifi at all. I told the technician that if they can’t fix it by 12pm the next day, to cancel my subscription and refund me. They phoned me back on Friday stating that they are not responsible for a router that gives problems with passwords and that it sometimes happens. Now, HAD THEY TOLD ME WHEN I PHONED TO CHECK IF MY ROUTER IS COMPATIBLE, that I might not be able to set up a password, I would NEVER have subscribed! That would be the stupidest thing to do!!! They have still not got back to me. I still don’t have internet and I have PAID for their service. Ridiculous! Don’t use Rain.