Pathetic continued...

I cannot afford to have be completely down with no internet as I work remotely and in IT..i cannot have your technicians tell me to move my router when YOUR tower is down!!!!!!!!! I am utterly disgusted at your continuous pathetic service and you still want my money!!!!!!!!!My connection keeps dropping and the service is utterly poor. I am on your so called BS premium 5g package and the connection speed,signal strength and and intensity is absolutely **** for a premium package..its either your mindless technicians fix my issue or give me my money back and i go to a different ISP!!!!!!!!!!!Your service and technicians are repulsive and makes me want to puke..absolutely **** service!!!!!!!!!!!!!