VC
Vincent C
1 reviews | Active since Mar 2023
21 Sept 2024, 08:49
Pathetic connectivity.
Connection issues ongoing for 5 months. Network connection up and down. Rebooting of the router does not fix the problem. Numerous calls to the call Center result with promises to escalate the issue to the network department. No response received from escalation process for 5 months. Pathetic. Will be cancelling.
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Replies (2)
Rain's replyOfficial
21 Sept 2024, 08:54Hey Vincent C,
Thank you for bringing this to our attention, we're sorry to hear this has been your experience. We are looking into the network issue and we will be in touch to assist.
Regards,
rain.
Thank you for bringing this to our attention, we're sorry to hear this has been your experience. We are looking into the network issue and we will be in touch to assist.
Regards,
rain.
Rain's reply21 Sept 2024, 08:54
Official
Hey Vincent C,
Thank you for bringing this to our attention, we're sorry to hear this has been your experience. We are looking into the network issue and we will be in touch to assist.
Regards,
rain.
Thank you for bringing this to our attention, we're sorry to hear this has been your experience. We are looking into the network issue and we will be in touch to assist.
Regards,
rain.
VC
Vincent C's updateReviewer Update
21 Sept 2024, 19:35Same old same old. Escalation and no action. Received a phone call with a promise to switch out the router as my router is an “old one”. I was promised a return call today to set up a time for the router swop to take place. Big surprise - the return call never happened.
VC
Vincent C's update21 Sept 2024, 19:35
Reviewer Update
Same old same old. Escalation and no action. Received a phone call with a promise to switch out the router as my router is an “old one”. I was promised a return call today to set up a time for the router swop to take place. Big surprise - the return call never happened.