Pathetic Billing/Finance Department

My 5G router was damaged in September 2022, requiring me to pay an amount of R4000.00 for replacement, which I did on the 15th December 2022. During the time the router was damaged, I was obligated to pay the monthly subscription of R699, to which I had no problem considering I was informed that my account would be credited with the amount paid for the months that the router was inactive, or alternatively, I would be refunded the amount should I decided to discontinue the service.

28 December 2022, I decided to cancel my subscription as the area I moved to did not support 5G. To date I have been emailing and calling for my refund, and everyone seems to be helpful, but to date nothing has been done and no communication is received from them (almost 5 months)

You cannot even talk to their finance/billing department when you call in, but they claim that they will gladly follow-up with them and revert back to you.