JB
Juan B
1 reviews | Active since Mar 2021
12 Mar 2021, 08:53
Pathetic and *********** Service by Rain
Rain has switched off my 5G service as they say I missed a payment. If you check your system, you'll see I joined you in the beginning of February 2021 and paid the upfront payment of R699. I was then informed that the payments going forward will be post paid so my next payment will be on 01 April 2021 for March 2021 billing period. But for some *********** reason you are charging me another 499 for February 2021 again when I have already prepaid for that month. Since the start of ny relationship with you there's been problems and I am really regretting joining you. Please fix your mess.
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Replies (2)
Rain's replyOfficial
12 Mar 2021, 09:10Good morning Juan.
I would like to apologize for the frustration caused thus far. I have sent your ticket to a billing agent to assist you as soon as possible.
Kind Regards
Mosa
I would like to apologize for the frustration caused thus far. I have sent your ticket to a billing agent to assist you as soon as possible.
Kind Regards
Mosa
Rain's reply12 Mar 2021, 09:10
Official
Good morning Juan.
I would like to apologize for the frustration caused thus far. I have sent your ticket to a billing agent to assist you as soon as possible.
Kind Regards
Mosa
I would like to apologize for the frustration caused thus far. I have sent your ticket to a billing agent to assist you as soon as possible.
Kind Regards
Mosa
JB
Juan B's updateReviewer Update
12 Mar 2021, 09:19The case was already sent to the billing department and I was told it would be resolved in 24 hours, but still nothing. ***
JB
Juan B's update12 Mar 2021, 09:19
Reviewer Update
The case was already sent to the billing department and I was told it would be resolved in 24 hours, but still nothing. ***