1 reviews | Active since Oct 2009
Pathetic and disgusting service
I logged the following complaints via tickets and e-mail but no responses received from Rain. ***, ***, ***, *** No response to my hellopeters, facebook, twitter, Linkedin or any other ways.
I tried calling the contact centre but was on hold forever so I ended the call.
I have logged complaints on hellopeter (2), facebook, twitter, linkedin and the Consumer protection and also widely spread screenshots and details on whatsapp groups and other social media already.
Kindly can a supervisor or manager call me otherwise I will come to Bryanston and pit up a scene as this is ridiculous. Below are my seperate queries. I get replies to my queries but some answers not even remotely related to my query.
1. (RAIN OFFPEAK ACCOUNT) Since May my one query has been ongoing. Then I was refunded (never received refund), then it was credited to my account (Not done) then today I am told I was never due a refund and it was not done. I am requesting call recordings of where I upgraded and was confirmed I will be refunded. I am also requesting all invoices since I took out Rain offpeak as it has disappeared off my account since the upgrade.
2. (RAIN ONE ACCOUNT MAIN) I noticed as default the guest network was activated on the router. It took me a couple of months to realise it. A couple of phones connected to it by then. I am think I blocked all of the devices connected, accidentally blocking one of our devices. I need to re-connect that device but unable to do so. I need to know where to go and what to do. The phone doesn't even pick up the network, even after clearing it from the phone.
3. My calling query from hellopeter on sim 1 is the only query that was resolved.
Basically a month now I cant connect my one device. Will Rain compensate me for the time I can't use a service I paid for??? First I wasnt able to call from my account and now this. As always I will share this response on each and every social platform as this incompetence is just beyond words.
Basically a month now I cant connect my one device. Will Rain compensate me for the time I can't use a service I paid for??? First I wasnt able to call from my account and now this. As always I will share this response on each and every social platform as this incompetence is just beyond words.
From: Riaan Greeff
Date: Fri, 25 Aug 2023, 13:29
Subject: Ombuds complaint - ICASA
To: <***>
Cc: Gary Africa <***>, <***>
Good day
I have two complaints about rain. Please advise if I must forward all communications between Rain and myself to you.
In a nutshell
Last agent I spoke to was Gary Africa
Tried resolving query by telephone, via e-mail, hellopeter, whatsapp, facebook and tickets via the my rain app. No resolution.
Since June I have been trying to sort put a refund query. I have requested several times to get the call recordings and assistance regarding my query but no proper response. I was first told a refund was done (nothing reflecting on my bank account). Then was told a credit would be done (portain credit showing but not agreeing with it). Then I was told neither of the above done as no credit is/was due. Then I was told a credit passed and the circle continues. Apparently I must not look at the my account tab as the amounts it says I paid there is not correct according to Rain.
The second complaint is I have been requesting tech support for a month but agents like Gary Africa (last agent I spoke to) doesnt even know how the rain routers work as per our telephone conversation. I am paying R559pm but not getting the services as per agreement.
Please advise what other details are required.
Riaan Greeff
T: ***
E: gogreef***mail.com
The content of this email is confidential and intended for the recipient specified in message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion, so that we can ensure such a mistake does not occur in the future.
From: Riaan Greeff
Date: Fri, 25 Aug 2023, 13:29
Subject: Ombuds complaint - ICASA
To: <***>
Cc: Gary Africa <***>, <***>
Good day
I have two complaints about rain. Please advise if I must forward all communications between Rain and myself to you.
In a nutshell
Last agent I spoke to was Gary Africa
Tried resolving query by telephone, via e-mail, hellopeter, whatsapp, facebook and tickets via the my rain app. No resolution.
Since June I have been trying to sort put a refund query. I have requested several times to get the call recordings and assistance regarding my query but no proper response. I was first told a refund was done (nothing reflecting on my bank account). Then was told a credit would be done (portain credit showing but not agreeing with it). Then I was told neither of the above done as no credit is/was due. Then I was told a credit passed and the circle continues. Apparently I must not look at the my account tab as the amounts it says I paid there is not correct according to Rain.
The second complaint is I have been requesting tech support for a month but agents like Gary Africa (last agent I spoke to) doesnt even know how the rain routers work as per our telephone conversation. I am paying R559pm but not getting the services as per agreement.
Please advise what other details are required.
Riaan Greeff
T: ***
E: gogreef***mail.com
The content of this email is confidential and intended for the recipient specified in message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion, so that we can ensure such a mistake does not occur in the future.