Pathetic accounting practices

In August I had a single month outstanding, made a payment arrangement that I would make payment as soon as I can. The consultant who I spoke to changed my payment date to the 01 of every month, on the 25 August an amount was debited, then again on the 01st then on the 15 again tried to debit then get sms to say to avoid interrupted internet pay immediately, then debited again the 01 Sept again the 15 then again 01st, payment goes off on 1st as per new payment date set, but you always debit again on the 15 as per the old arrangement. So every month on the 01st you debit and try again on 15th. Basically your accounts department does not know what they are doing, debiting twice per month. Our internet was suspended for a few hours today, which is completely unfair. I USED to refer people to rain as it was the best, NEVER AGAIN, in August I had to take a loan at work for my child's online schooling, because of the unauthorized debit, as I said I would pay as soon as I can, now every month you attempt to double debit my account.... Am extremely unhappy with Rain. If this is not sorted you will be loosing another loyal customer.