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CINDY C
1 reviews | Active since Feb 2013
15 Nov 2024, 14:18
Pathetic
Pathetic. Useless customer service. No callbacks from managers after serveral requests. No internet since Wednesday. At whose cost. Now
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Replies (2)0
Replies (2)
Rain's replyOfficial
15 Nov 2024, 14:22Hey Cindy,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your connection query and will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your connection query and will be in touch to assist further.
Regards,
rain.
Rain's reply15 Nov 2024, 14:22
Official
Hey Cindy,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your connection query and will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your connection query and will be in touch to assist further.
Regards,
rain.
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CINDY C's updateReviewer Update
15 Nov 2024, 14:33No sim for router. Contacted multiple times to bring me sim. Courier just kept driving to joburg. Now everytime we speak to rain consultants they just say its been escalated to the relevent department. Courier has confirmed they dont work on weekend. I phoned them personally. And the rain consultants are *********** as they never even knew what the sim was for. Only after setting up my outdoor unit I saw i need the sim which they said i can send back seeing as no sim swop was done, and the sim didnt work in my phone as explained to your consultants. Rain cut off our internet since Wednesday and now it seems this wont be resolved until next week which leaves me without internet for the entire weekend that I PAID for already.
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CINDY C's update15 Nov 2024, 14:33
Reviewer Update
No sim for router. Contacted multiple times to bring me sim. Courier just kept driving to joburg. Now everytime we speak to rain consultants they just say its been escalated to the relevent department. Courier has confirmed they dont work on weekend. I phoned them personally. And the rain consultants are *********** as they never even knew what the sim was for. Only after setting up my outdoor unit I saw i need the sim which they said i can send back seeing as no sim swop was done, and the sim didnt work in my phone as explained to your consultants. Rain cut off our internet since Wednesday and now it seems this wont be resolved until next week which leaves me without internet for the entire weekend that I PAID for already.