KB
Karla B
1 reviews | Active since Nov 2021
26 Jun 2022, 09:58
Pathetic!!!
We have cancelled our subscription 2 months ago and still you deduct your debit order each month!!!! We have contacted you multiple times with no answer and no assistance !!!! Your service is pathetic!! The time we used the router we never had internet access hence we decided to cancel our subscription after 2 months!!
We WILL take this further!!!!
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
26 Jun 2022, 10:03Hi Karla
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
Rain's reply26 Jun 2022, 10:03
Official
Hi Karla
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
KB
Karla B's updateReviewer Update
26 Jun 2022, 10:23Please note our line has been cancelled April already!
It doesn't make sense as we were debited end of May as well for May!?
It doesn't make sense as we were debited end of May as well for May!?
KB
Karla B's update26 Jun 2022, 10:23
Reviewer Update
Please note our line has been cancelled April already!
It doesn't make sense as we were debited end of May as well for May!?
It doesn't make sense as we were debited end of May as well for May!?
KB
Karla B's updateReviewer Update
26 Jun 2022, 10:23In June?
KB
Karla B's update26 Jun 2022, 10:23
Reviewer Update
In June?
KB
Karla B's updateReviewer Update
26 Jun 2022, 10:25As mentioned our line was Cancelled and we didn't have internet acces from the 17th of MAY!
KB
Karla B's update26 Jun 2022, 10:25
Reviewer Update
As mentioned our line was Cancelled and we didn't have internet acces from the 17th of MAY!
KB
Karla B's updateReviewer Update
26 Jun 2022, 11:23Then why bill for whole month if our line was SUSPENDED on the 17th? You are pathetic PERIOD! In the 2 months we had rain we NEVER had coverage and your customer service sucked!
We paid Feb upfront (R499) (When we got rain)
We paid end of Feb pro rata of R89
We paid end of March for MARCH (R499)
We paid end of April for APRIL (R499)
We paid end of May for MAY (R499)
Then we paid R499 again for End of MAY as you claim in JUNE. BS!!
This is how it has been billed on our account of our app. So please explain this?
We paid Feb upfront (R499) (When we got rain)
We paid end of Feb pro rata of R89
We paid end of March for MARCH (R499)
We paid end of April for APRIL (R499)
We paid end of May for MAY (R499)
Then we paid R499 again for End of MAY as you claim in JUNE. BS!!
This is how it has been billed on our account of our app. So please explain this?
KB
Karla B's update26 Jun 2022, 11:23
Reviewer Update
Then why bill for whole month if our line was SUSPENDED on the 17th? You are pathetic PERIOD! In the 2 months we had rain we NEVER had coverage and your customer service sucked!
We paid Feb upfront (R499) (When we got rain)
We paid end of Feb pro rata of R89
We paid end of March for MARCH (R499)
We paid end of April for APRIL (R499)
We paid end of May for MAY (R499)
Then we paid R499 again for End of MAY as you claim in JUNE. BS!!
This is how it has been billed on our account of our app. So please explain this?
We paid Feb upfront (R499) (When we got rain)
We paid end of Feb pro rata of R89
We paid end of March for MARCH (R499)
We paid end of April for APRIL (R499)
We paid end of May for MAY (R499)
Then we paid R499 again for End of MAY as you claim in JUNE. BS!!
This is how it has been billed on our account of our app. So please explain this?