PATHETIC

I haven't had network since the 30 April. I've been calling twice a day everyday since then. Everyday I get told it will be escalated. No one gets back to me. I've restarted, reset , moved the router EVERYTHING and nothing. The service is pathetic. I've tried emailing my query, where someone responded telling me to switch off and on and if it doesn't work I must email back which I did and no response to date. ref *** the service is the worst I have EVER received. I have requested a cancellation and would like credit for all the days that the internet did not work. My cancellation ref no *** I will not pay a dead cent for May service as I've had NO INTERNET CONNECTION since the end of April.