Pathetic

Placed my order on 30 December and was given a confirmed delivery slot for Friday, 2 January between 08:00 and 12:00. I took a half day off work specifically to receive this delivery.

By after 12:00, nothing had arrived. I then spent a ridiculous amount of time phoning in, speaking to multiple consultants, all of whom kept saying the issue was being “escalated” with absolutely no feedback or resolution.

Eventually, one consultant contacted the driver directly, only to be told that he was not even on duty and that there were no drivers available for Pretoria at all. This is completely unacceptable and shows a total breakdown in planning and communication.

After a long argument, I finally spoke to a manager at CCD Couriers. I explained very clearly that my wife could receive the parcel on Monday, as I am not allowed to receive deliveries at work and cannot keep taking time off due to your failures. The manager assured me this would be arranged.

Nothing was arranged.

When I followed up with Rain, instead of getting a solution, I was told to “be patient” and that if I wasn’t happy, I could cancel my order. That response is insulting. I am not the problem here — your courier and customer service are.

I have wasted time, lost work hours, and received zero accountability. I expect this matter to be resolved immediately with a clear delivery plan and confirmation. this level of service is unacceptable.

I expect a response — not excuses.