PATHETIC!

I've been with Rain a little over 2 years now. Started with their 4G unlimited package then 5G Standard and eventually 5G Premium. With 5G Premium I received an outdoor all weather router which (with the help of their technicians) mounted outside. All was well until it wasn't. Unfortunately i was a victim of an attempted burglary and theft, of which my outdoor router was subsequently ******. Tried calling RAIN (which is impossible) to get them to suspend my service (the website or app does not offer this) but to my dismay, they cannot do this. The only way is to "Cancel" the service, because of the cancellation, they need to get their "Free to Use Router" back, which has been ******. Provided SAPS Case Number etc and the reply was this: "you need to sign an acknowledgement of debt of R4000 for the router, once we receive payment, we will then replace the router and reconnect you?" I am stunned by the lack of service not to mention empathy but more so the lack of insurance on their side IE their devices are not insured at all (that we as the public are aware of). So, after all this time, not even an offer to create a payment plan where one can pay the amount off over x amount of months or anything. So now, a victim of this, unable to work (no connectivity) having to make alternate arrangements to get data to work.

Absolutely pathetic to say the least