Pathetic

I left my service off for the month of October because my kids had exams and I didn't want them distracted. I made a payment on the 23 October for the full amount but today the 4th November 2020. It says my service is suspended due to non payment. I never had coverage for the full month. As u can see my usage for October is drastically low compared to previous months. Because I never had it. I only activated it again on the 23 October when my kids went on holiday. Now your customer care department is saying. That the payment I made on 23 October 2020 was for the month of September. Which doesn't make sense because I always paid in advance for the month ahead. Now all of a sudden I am being billed in arrears. You need to rectify this by today. You are ******** people and making up your own amounts. Why should I be penalised for a service that I didn't get. Now u wanna tell me I have a outstanding amount of over R300 because I'm being billed from the day I made the payment on the 23 October 2020, till today. How does that even logically make sense. I would have understood if they told me that I will be billed pro rata cause the month of October is almost done. But to tell me I paid for nothing. Are you mad. Really the worst customer service and systems ever. There staff needs more training on how to speak to customers because whatever they say. Just sounds like they sucking it out of their thumbs. I'm really upset. I didn't expect such ridiculous service. Thinking of changing