Partetic Horrible Devastating service from rain

I mistakenly created an account using ID stead of passport after successfully paid for the delivery of my rain device discovered suppose use passport not ID. I requested this be changed its over 4 days nothing have been driven from pillars to post this is partetic horrible and devastating service from rain. When they needed me to sign in and pay my phone was been called almost everyday. Only for them not to be able to solve simple problem am so ****ed right now