NM
Ntombi M
1 reviews | Active since Nov 2011
21 Jul 2020, 11:54
Paid R475 got no internet
Bought a rain SIM card from Mr Delivery only to find that it cannot be activated via passport. Sent a complaint on email and never received a response. Sent via Facebook and was told to do what I had already done but didn’t work. When I sent follow up message there was no response and no call or response on email sent.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
21 Jul 2020, 13:04Hi Ntombi
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain profile so that I may help you.
Stay safe.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain profile so that I may help you.
Stay safe.
Regards
Fattima
Rain's reply21 Jul 2020, 13:04
Official
Hi Ntombi
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain profile so that I may help you.
Stay safe.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain profile so that I may help you.
Stay safe.
Regards
Fattima
NM
Ntombi M's updateReviewer Update
21 Jul 2020, 13:48Hi Fattima
Thanks for getting back to me
The email: ***
My friend bought this SIM card for himself and when we found out he couldn’t register with his passport it was already after the R479 unlimited bundle was purchased. I was told he needs to buy a new Sim that can be activated with his passport on delivery which is ok but I want to activate the current sim with my details so I can use it. I recommended rain to him as I have been using it for a while and have been doing all this for him. I’m disappointed at the fact that I haven’t not received feedback from rain. We cannot edit the ID number on the profile and neither can we register the sim under a new profile cos it says the sim has been assigned already.
Thanks for getting back to me
The email: ***
My friend bought this SIM card for himself and when we found out he couldn’t register with his passport it was already after the R479 unlimited bundle was purchased. I was told he needs to buy a new Sim that can be activated with his passport on delivery which is ok but I want to activate the current sim with my details so I can use it. I recommended rain to him as I have been using it for a while and have been doing all this for him. I’m disappointed at the fact that I haven’t not received feedback from rain. We cannot edit the ID number on the profile and neither can we register the sim under a new profile cos it says the sim has been assigned already.
NM
Ntombi M's update21 Jul 2020, 13:48
Reviewer Update
Hi Fattima
Thanks for getting back to me
The email: ***
My friend bought this SIM card for himself and when we found out he couldn’t register with his passport it was already after the R479 unlimited bundle was purchased. I was told he needs to buy a new Sim that can be activated with his passport on delivery which is ok but I want to activate the current sim with my details so I can use it. I recommended rain to him as I have been using it for a while and have been doing all this for him. I’m disappointed at the fact that I haven’t not received feedback from rain. We cannot edit the ID number on the profile and neither can we register the sim under a new profile cos it says the sim has been assigned already.
Thanks for getting back to me
The email: ***
My friend bought this SIM card for himself and when we found out he couldn’t register with his passport it was already after the R479 unlimited bundle was purchased. I was told he needs to buy a new Sim that can be activated with his passport on delivery which is ok but I want to activate the current sim with my details so I can use it. I recommended rain to him as I have been using it for a while and have been doing all this for him. I’m disappointed at the fact that I haven’t not received feedback from rain. We cannot edit the ID number on the profile and neither can we register the sim under a new profile cos it says the sim has been assigned already.
NM
Ntombi M's updateReviewer Update
13 Aug 2020, 12:52Hi Fatima we still have not received a response from anyone regarding this problem. Can we please have the money paid refunded with immediate effect
NM
Ntombi M's update13 Aug 2020, 12:52
Reviewer Update
Hi Fatima we still have not received a response from anyone regarding this problem. Can we please have the money paid refunded with immediate effect