Paid My Account in Full, Still Listed as Owing a Year Later

I had a Rain Wi-Fi account, and the service was extremely poor from 2022 to mid-2023. I repeatedly contacted Rain to complain, but nothing improved. Eventually, I stopped using their services.

Despite this, I was later told that I owed an outstanding balance of R2,500. In 2024, Rain contacted me again and said the account had been handed over to their lawyers. To avoid further issues, I paid the full amount and sent them proof of payment.

Fast forward to 2026, I logged into their website only to find that the same amount is still reflecting as outstanding, as if I never paid. This forced me to resend proof of payment again.

This is unacceptable and shows extremely poor record-keeping and customer service. I would not recommend Rain based on my experience.