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Fazelah S

1 reviews | Active since May 2026

03 May 2026, 09:11

Paid my account and refusing service

I had a promise to pay arrangement with Rain, which I honoured and paid in full.

Despite settling my outstanding balance, Rain has now blocked my service, forcing me to get a new internet service provider, an unnecessary expense.

I have already made a payment towards the new billing cycle but they've blocked my internet.

I am not refusing to pay — I am a widow actively trying to meet my obligations, but Rain is unwilling to assist or provide a workable solution.

Attempts to contact customer support have not been successful. They NEVER get back to you!

I am requesting that Rain review my account and switch my service back on.

0
Replies (21)
Rain
Rain's reply03 May 2026, 09:31
Official
Hi Fazelah

Thank you for bringing this to our attention. 

We’re looking into your payment enquiry and will reach out with an update.

Regards,
rain.

FS
Fazelah S's update03 May 2026, 09:34
Reviewer Update
So upon further investigation and according to Rain's chatbot, the email, *** and *** doesn't exist
FS
Fazelah S's update03 May 2026, 10:23
Reviewer Update
So does this mean my internet will be restored today?
FS
Fazelah S's update04 May 2026, 14:53
Reviewer Update
Hi it has not been connected
FS
Fazelah S's update05 May 2026, 07:47
Reviewer Update
Why do you guys continuously debit my account after I have already stated I don't have the full amount and requested a promise to pay?
FS
Fazelah S's update05 May 2026, 10:04
Reviewer Update
So are we back to the same situation where RAIN DOES NOT RESPOND???
FS
Fazelah S's update05 May 2026, 10:07
Reviewer Update
So its now day 5 of May and I still don't have internet but at the end of the month RAIN WANTS THEIR FULL SUBSCRIPTION AMOUNT!!!
FS
Fazelah S's update05 May 2026, 14:51
Reviewer Update
Still nothing from Rain
FS
Fazelah S's update06 May 2026, 16:06
Reviewer Update
Today is day 6 without service. I have a sick child and I am now forced to spend money I don't have to make sure I have airtime in case I need to make a call. I am a widow, I don't have money lying around. On top of that Rain debits my account every single morning for the past few days for the full amount after I've asked them countless times to send me a promise to pay link
FS
Fazelah S's update07 May 2026, 09:33
Reviewer Update
Day 7 still nothing
FS
Fazelah S's update07 May 2026, 11:03
Reviewer Update
Please send me a promise to pay link. I cannot afford the entire amount.
Please call me so we can sort this out ***
FS
Fazelah S's update07 May 2026, 14:32
Reviewer Update
@Rain please get in touch with me to sort out my account
FS
Fazelah S's update07 May 2026, 14:33
Reviewer Update
I want to pay the account. I just need you to send me a promise to pay link
FS
Fazelah S's update07 May 2026, 14:43
Reviewer Update
Now. ***
FS
Fazelah S's update07 May 2026, 14:44
Reviewer Update
When did you call me? ***
FS
Fazelah S's update07 May 2026, 14:53
Reviewer Update
Obviously you can't use my Rain number because you blocked it
FS
Fazelah S's update07 May 2026, 15:07
Reviewer Update
I'm actually sitting here waiting for your call
FS
Fazelah S's update07 May 2026, 15:23
Reviewer Update
I honestly cannot understand how it can take so long to call
FS
Fazelah S's update07 May 2026, 15:43
Reviewer Update
Still waiting
FS
Fazelah S's update07 May 2026, 15:49
Reviewer Update
I don't think I'm being unreasonable. Send me the promise to pay link seeing that, as you stated, you already received the previous payment of R100. Reconnect my service, that is it! but you ignore your customer's request and instead debit my account every morning for the full amount, incurring unnecessary cost to me!
FS
Fazelah S's update07 May 2026, 16:02
Reviewer Update
I'm starting to think maybe I need to take this further