TR
Tshepo R
1 reviews | Active since Nov 2022
16 Nov 2022, 10:37
Paid for service but disconnected
I like rain, i have been using it for years and i have never had a billing problem untill now. I have paid for connection like usual but i am now disconnected, which is so disappointing. I tried to change my next payment date online and I think that's what caused the discrepancy.
I just called rain and i was on hold for a few minutes which is fine but then i got disconnected from the call, instead of them calling me back they sent me an email saying that i have to call them back which i did. However, I was told to wait for a call from billing in 24 hours. Meanwhile i work from home which means i won't be able to work until this matter is resolved.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
16 Nov 2022, 11:10Hi Tshepo.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply16 Nov 2022, 11:10
Official
Hi Tshepo.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
TR
Tshepo R's updateReviewer Update
16 Nov 2022, 16:30My monthly payment was due on the 25th of every month, i wasn't supposed to be discounted until the 25th of November. After making a payment on the 31st of October, which was a few days after my due date. I went online to change the date to be on the 1st of every month. But it seems that was the discrepancy because my account now owes an outstanding amount of R479.00 for October. I am so frustrated, i want to revert changes so that i stay connected until the 25th of November, like i was supposed to be.
TR
Tshepo R's update16 Nov 2022, 16:30
Reviewer Update
My monthly payment was due on the 25th of every month, i wasn't supposed to be discounted until the 25th of November. After making a payment on the 31st of October, which was a few days after my due date. I went online to change the date to be on the 1st of every month. But it seems that was the discrepancy because my account now owes an outstanding amount of R479.00 for October. I am so frustrated, i want to revert changes so that i stay connected until the 25th of November, like i was supposed to be.
TR
Tshepo R's updateReviewer Update
16 Nov 2022, 16:34Please view all my Invoices to see how i shouldn't have this issue .
TR
Tshepo R's update16 Nov 2022, 16:34
Reviewer Update
Please view all my Invoices to see how i shouldn't have this issue .
TR
Tshepo R's updateReviewer Update
16 Nov 2022, 17:40Connection has been restored but i don't know for how long because my account still shows the outstanding amount.
Will it disappear. My statement shows that i have already made a credit payment on the 30th. Here's s the credit reference P***.
Please note that i expect to pay nothing more than my official base monthly the 25th of November because it clearly states on my statement that i have paid my October balance on the 30th through credit not debit, and that's a fact, if that is not acknowledged then i am being ******** here.
Please email me the billing email on ***, so that i can share documents and pictures for more reference
Will it disappear. My statement shows that i have already made a credit payment on the 30th. Here's s the credit reference P***.
Please note that i expect to pay nothing more than my official base monthly the 25th of November because it clearly states on my statement that i have paid my October balance on the 30th through credit not debit, and that's a fact, if that is not acknowledged then i am being ******** here.
Please email me the billing email on ***, so that i can share documents and pictures for more reference
TR
Tshepo R's update16 Nov 2022, 17:40
Reviewer Update
Connection has been restored but i don't know for how long because my account still shows the outstanding amount.
Will it disappear. My statement shows that i have already made a credit payment on the 30th. Here's s the credit reference P***.
Please note that i expect to pay nothing more than my official base monthly the 25th of November because it clearly states on my statement that i have paid my October balance on the 30th through credit not debit, and that's a fact, if that is not acknowledged then i am being ******** here.
Please email me the billing email on ***, so that i can share documents and pictures for more reference
Will it disappear. My statement shows that i have already made a credit payment on the 30th. Here's s the credit reference P***.
Please note that i expect to pay nothing more than my official base monthly the 25th of November because it clearly states on my statement that i have paid my October balance on the 30th through credit not debit, and that's a fact, if that is not acknowledged then i am being ******** here.
Please email me the billing email on ***, so that i can share documents and pictures for more reference