Paid for Internet in July but never used. Issue still not resolved. Please refund card

Item: Rain
Rating: 1
Author: Ntombi M

Can you please refund R479 paid for internet we never used urgently. We have tried all platforms to get the issue resolved but it seems we are not getting anywhere. Email, Facebook and phoning but no tangible response from anyone. Please urgently refund. Name of Profile - P Kalonji Email - *** Cell - ***

Please refund the card used to make payment for the internet cos internet wasn’t used.

Thank you

Helpful (0)

Replies (2)

Rain's replyOfficial

13 Aug 2020, 16:01

Hi Ntombi

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please may I have your email address that was used to create your rain account so that we can assist you .

Stay safe .

Regards
Yeoline

Rain's reply13 Aug 2020, 16:01

Official

Ntombi M's updateReviewer Update

13 Aug 2020, 17:01

Hi Yeoline

No need to apologize.
We just need a refund for the amount paid last month because we never used the service. It’s been 30 days of trying to sort Out this issue but not succeeding.

Please just refund the card charged for the service.

Call - ***
Email- ***

Ntombi M's update13 Aug 2020, 17:01

Reviewer Update