Paid for an upgrade yet nothing upgraded

I honestly have no words for Rain; I have to come through this platform to get the assistance I need. I upgraded my plan February 7th. Needless to say, I paid them for free. The service has only gotten worse, and every time I inquire, I get an answer. I will get a callback from which phone when a month ago I reported my phone ******. Further, they keep letting me know my plan is 30Mbps instead of the upgraded 60Mbps, which I can see has not picked up on my router I have rebooted and restarted just to see if there's a latency but no, all I want right now is my money back and to downgrade the plan back to 30Mbps because thats what I am still on . Its now been 8 days since the last consultant decided to ignore me on ticket number ***6