Paid But Still No WiFi for 3 Days – Request Immediate Resolution

Dear Rain Support Team, I am writing to report a serious issue regarding my Rain account. Despite my monthly payment being deducted successfully from my bank account, I have been without WiFi for the past three days. My bank has confirmed that the payment was processed and received by Rain.

This situation is unacceptable, especially since I have fulfilled my payment obligations, yet I am not receiving the service I am paying for. I kindly request that this issue be escalated and resolved as a matter of urgency.

Please investigate the matter immediately and restore my service without further delay. I would also appreciate confirmation of this request being escalated and a clear timeline for resolution.

Here are my details for reference: Account Holder Name: Siphiwe Sibonelo Mgidi Rain Account Number: ***6 Date of Payment: 06 May 2025 Amount Paid: R625

I look forward to your prompt response and a quick resolution.