Paid but still no service!!!

Our sales agent (Chantell) selling the product to us was super friendly and helpful. She puts me through to someone to help me sort out my account and the person had me on the phone for 23 minutes. The first few 3-5 minutes I explained to him what the problem is and after I explained he put me on hold (I'm assuming) without telling me. So for about 18-20 minutes I was on the line waiting for him to assist me further. I already did the payment and everything but cannot make use of my wifi because I have not received it due to an issue that could’ve been sorted long ago. I already paid for a product that I have not used at all. I joined rain on the 2nd of May 2023 and still can’t use my wifi cause its not with me.