Paid account but still get disconnected.

A payment was made on my rain account on the 25/02/2025 via the pay link as well as proof of payment was submitted on the 26/02/2025 and still my account has been disconnected. I've tried multiple times to contact rain telephonically and via their chat bot with no results. Promise that I'll be contacted and till to date nothing. When calling the customer care they keep on stating that the account is overdue with payment for the amount of R569 and request that payment should be made and provide a SMS or email with the payment link.

Reference numbers #***4, #***6, #***6, #***2.

When one do get through to them the line is either cut or they'll tell you that someone from the billing department will get in contact with you in the next hour and yet nothing happens.

They inconvenience clients for their system issue and have no problem solving etiquette , not informing clients of the issue that they experiencing.

How many time must I send proof of payment to confirm that my account has been paid.