TM
Tsepo M
1 reviews | Active since Jun 2020
15 Nov 2022, 17:08
Paid account being cut off
Hello
my rain account got cut off and it's not the 1st of December or even the 25th of November, I had changed my payment to be taken on the 1st of every month starting with the bill for this month of November, the bill for October was paid, if you like I can provide proof of this payment... So i do not understand why I have been cut off in the middle of the month.
Rather reinstate my previous billing date if getting put down for the 1st of each month means being cut off for no particular reason at the most inconvenient time.
i have tried to call over a dozen times to no answer.
the email associated to the account is: ***
cellphone number to call is: +***4
Regards
Helpful (0)
Replies (7)0
Replies (7)TM
Tsepo M's updateReviewer Update
15 Nov 2022, 17:12I can't even change the billing date because it kepts telling me about some error both on the website and the app, findly assist
TM
Tsepo M's update15 Nov 2022, 17:12
Reviewer Update
I can't even change the billing date because it kepts telling me about some error both on the website and the app, findly assist
Rain's replyOfficial
15 Nov 2022, 17:22Hi Tsepo
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply15 Nov 2022, 17:22
Official
Hi Tsepo
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
TM
Tsepo M's updateReviewer Update
15 Nov 2022, 17:53I'm gonna guess from your silence thats the extent of your service
TM
Tsepo M's update15 Nov 2022, 17:53
Reviewer Update
I'm gonna guess from your silence thats the extent of your service
TM
Tsepo M's updateReviewer Update
15 Nov 2022, 19:19alright
TM
Tsepo M's update15 Nov 2022, 19:19
Reviewer Update
alright
TM
Tsepo M's updateReviewer Update
16 Nov 2022, 10:02i had a chat with one of your call center agents and i was told I'm behind on payments which again makes no sense to me because for as long as i have had rain and you can see it on the profile I'm sure, even though I've gotten multiple 4G sims and the two 5G towers i have never once not paid my bill, yes i have been late on multiple occasions but i always pay my bill. I do not then understand why i was cut off and told i am behind by one of your call center agents then told that even if i pay this current bill i will once again be billed on the 31st of November. Where is the sense in that????? because i myself do not understand how that is a possibility.. are y'all just trying to take money based off a discrepancy in your system and attempting to cover that up with a half-baked explanation meant to simply keep me quiet without actually providing any sort of assistance? because i have called, i have emailed and i have sent messages here and all i keep getting is this nonchalant form of service, honestly i am seething as i write this because whoever is reading this you do not truly seem to want to be in the position to assist me in any way because how is it that i have been a loyal customer to this service for literally years but I'm getting this half-assed garbage treatment.
TM
Tsepo M's update16 Nov 2022, 10:02
Reviewer Update
i had a chat with one of your call center agents and i was told I'm behind on payments which again makes no sense to me because for as long as i have had rain and you can see it on the profile I'm sure, even though I've gotten multiple 4G sims and the two 5G towers i have never once not paid my bill, yes i have been late on multiple occasions but i always pay my bill. I do not then understand why i was cut off and told i am behind by one of your call center agents then told that even if i pay this current bill i will once again be billed on the 31st of November. Where is the sense in that????? because i myself do not understand how that is a possibility.. are y'all just trying to take money based off a discrepancy in your system and attempting to cover that up with a half-baked explanation meant to simply keep me quiet without actually providing any sort of assistance? because i have called, i have emailed and i have sent messages here and all i keep getting is this nonchalant form of service, honestly i am seething as i write this because whoever is reading this you do not truly seem to want to be in the position to assist me in any way because how is it that i have been a loyal customer to this service for literally years but I'm getting this half-assed garbage treatment.
TM
Tsepo M's updateReviewer Update
16 Nov 2022, 10:15that would be comfortable yes, thank you. The question i know have is will i still be double charged this month?
TM
Tsepo M's update16 Nov 2022, 10:15
Reviewer Update
that would be comfortable yes, thank you. The question i know have is will i still be double charged this month?
TM
Tsepo M's updateReviewer Update
16 Nov 2022, 10:51Thank you for the assistance, it is appreciated. Have a great day
TM
Tsepo M's update16 Nov 2022, 10:51
Reviewer Update
Thank you for the assistance, it is appreciated. Have a great day