Paid account 2 ago , account blocked saying I owe .

paid my account on the 31 if January 2026 i.e. this is an advance payment for the month of February 2026, yet the Rain system shows I am 378 days in arrears and my next payment is due 1st March (no year specified). So the ai system that is basically the only point of contact fails to see this error, and even logging a ticket with their creditors department failed to resolve this issue, as they also fail to see this issue. i have an invoice for Feb 2026 payment, no internet and no resolution. i am extremely frustrated at this point, I called the contact centre, I spoke to a rude Indian lady , I forgot her name , who told me I should just pay the account, did not even sympathise with me , that I paid days ago , they should be something wrong with their systems.at this point I'm thinking of leaving the network,after I have been their customer for years now.