Package Downgrade

5 months ago I moved to a new place to stay alone as I was staying with someone prior and sharing payment of the Rain Services.

I made a call to Rain to downgrade my package so I could carry on using Rain at my expense.

I spoke to a lady who advised that the speed would change but it would comtinue workinh as normal and she said since I was a post paid customer which means I get the Wifi first then back pay so she suggested I wait for month end when the new package would start.

I kept making calls thereafter as I was still being billed the same.

They called to arrange sim card deliveries ans I reiterated that i wanted the plan to change cause I cant be paying the same amount since i stayed alone and only use Wifi for work.

Till this day I have been billed the same and I called again only for them to tell me my speed was reduced but my plan was not changed imagine that bs.

Now im being told that I need to make more payments cause im a post paid client so I must wait till next year.

Mkhangekho and Tariq the maanger on shift could not assist cause they are too busy with interviews

All these years with Rain and you would think they will take your grieviences serious as a paying client for all those years.

I would like to close this account and request my money back, this eatblishment has to be the worst in customer service and this is not the first time i have had an issue with Rain that laster weeks on end.

I am hoping the public protectors office can assist with this matter as well.

DO NOT USE RAIN - The customer service experience is horrible