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We have been trying to cancel this service since 31 July 2023. We phone and the agent said we can cancel anytime we don't have to give a months notice. We were billed in Aug for July and phoned again. Again we were told it will be cancelled. End August the service was still not cancelled. Paid for Aug and phoned again in Sept to cancel, again told to pay which we did. Now they still have not cancelled and want us to pay again before they cancel. The agent I spoke to stated that the previous agents did not do the work so I need to pay before she can help. Why must I pay again for a mistake that they made and they also refuse to escalate this as it is simple to resolve, just pay