CM
Cyril M
1 reviews | Active since Jul 2025
06 Aug 2025, 10:30
Overcharging
I am very annoyed with Rain. They are overcharging me and when I contacted them they say they will let their support service contact me after they have investigating my complaint. After receiving such a response then they fail to communicate with me and fail to rectify their mistake. This forced me to contact them again and will only hear that they will credit me. They don't credit you and continue to overcharge you
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
06 Aug 2025, 10:39Hi Cyril
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply06 Aug 2025, 10:39
Official
Hi Cyril
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
CM
Cyril M's updateReviewer Update
06 Aug 2025, 11:00This response is an old story that gets told over and over again.
What I want is that you guys must keep to your promise. According to my calculations I am entitled to a credit and that I owns you guys nothing. My account is paid up to date so I don't understand why you giving me an invoice for R 1271.71
What I want is that you guys must keep to your promise. According to my calculations I am entitled to a credit and that I owns you guys nothing. My account is paid up to date so I don't understand why you giving me an invoice for R 1271.71
CM
Cyril M's update06 Aug 2025, 11:00
Reviewer Update
This response is an old story that gets told over and over again.
What I want is that you guys must keep to your promise. According to my calculations I am entitled to a credit and that I owns you guys nothing. My account is paid up to date so I don't understand why you giving me an invoice for R 1271.71
What I want is that you guys must keep to your promise. According to my calculations I am entitled to a credit and that I owns you guys nothing. My account is paid up to date so I don't understand why you giving me an invoice for R 1271.71
CM
Cyril M's updateReviewer Update
07 Aug 2025, 15:47I don't understand this response. I want to know whether I get billed for services already rendered to me or for services still to be rendered.
If its services already rendered to me, I have paid that already.
Further, there is no apology offered to me just saying "Please adhere to payment".
If its services already rendered to me, I have paid that already.
Further, there is no apology offered to me just saying "Please adhere to payment".
CM
Cyril M's update07 Aug 2025, 15:47
Reviewer Update
I don't understand this response. I want to know whether I get billed for services already rendered to me or for services still to be rendered.
If its services already rendered to me, I have paid that already.
Further, there is no apology offered to me just saying "Please adhere to payment".
If its services already rendered to me, I have paid that already.
Further, there is no apology offered to me just saying "Please adhere to payment".