OVERCHARGED WITHOUT CONSENT ON INCREASED BILLINGS FOR 2 YEARS BY RAIN AND STILL NO CREDIT

It has been since Nov 2022 when I down graded from 5g to 4G with Rain. They had a new offer for R595 2 sims and a device of which I selected. For the 1st 2 months the debit order was correct, and ever since Jan 2023 they automatically upgraded me without consent. They have been overcharging me for over 2 years now and I must always let my debit order bounce so that I can call them an pay the correct amount. After June putting up a storm they did not debit me. All their calls are recorded. Now again I called in the consultant claims I increased my data but yet they cant give proof. The consultant is new and its seems common for Rain to recruit new staff and train them up wrongly to ensure debit order are going through without conscent. Reference for today's call is 2328, Odwa, at 15.35.