1 reviews | Active since Feb 2015
Overcharged and Disconnected - Extremely Poor Service
I am extremely dissatisfied with the service I have received from Rain. I was overcharged and had my network services disconnected despite making payments. To resolve the issue, I purchased airtime and contacted your support team, only to encounter further frustration.
When I requested escalation, I was told that supervisors or managers could not take the call and that someone would get back to me. However, the consultant went silent for a long time and failed to respond further, leaving me no choice but to end the call.
I feel deeply disrespected and taken for granted by Rain's service. This is unacceptable. I demand that this issue be resolved within 24 hours, with my money fully reversed and my network service restored immediately.
Failure to address this matter promptly will leave me with no choice but to escalate it further through other consumer protection channels.
Please treat this complaint with the urgency it deserves.
Thank you for your response. I would like to address the situation further as follows: On the 10th of December, I spoke with one of your consultants to make arrangements regarding the outstanding arrears on my account. The consultant assured me that a payment arrangement would be made for four months. The reason my account fell into arrears was due to Rain’s inconsistency in debiting my account, despite sufficient funds being available. I can provide my bank statement as proof that no attempts to debit were made, which led to this unnecessary and frustrating issue. Furthermore, I received an SMS on the 10th of December at 4:49 confirming the payment arrangement. According to the agreed terms, the debit amount should have included the normal instalment of R595 plus R420 for arrears, totalling R1,015. Instead, you debited R1,430, which exceeds the agreed amount.
I find it unacceptable that Rain has deviated from the agreed payment terms and has caused inconvenience by overcharging and subsequently suspending my service. As a service provider, it is your responsibility to adhere to arrangements made with customers.
I request that the overcharged amount of R415 be refunded immediately. I also ask that my service be reinstated without further delays, as this matter arose from Rain’s failure to act as agreed.
I look forward to your prompt resolution of this matter.
Thank you for your response. I would like to address the situation further as follows: On the 10th of December, I spoke with one of your consultants to make arrangements regarding the outstanding arrears on my account. The consultant assured me that a payment arrangement would be made for four months. The reason my account fell into arrears was due to Rain’s inconsistency in debiting my account, despite sufficient funds being available. I can provide my bank statement as proof that no attempts to debit were made, which led to this unnecessary and frustrating issue. Furthermore, I received an SMS on the 10th of December at 4:49 confirming the payment arrangement. According to the agreed terms, the debit amount should have included the normal instalment of R595 plus R420 for arrears, totalling R1,015. Instead, you debited R1,430, which exceeds the agreed amount.
I find it unacceptable that Rain has deviated from the agreed payment terms and has caused inconvenience by overcharging and subsequently suspending my service. As a service provider, it is your responsibility to adhere to arrangements made with customers.
I request that the overcharged amount of R415 be refunded immediately. I also ask that my service be reinstated without further delays, as this matter arose from Rain’s failure to act as agreed.
I look forward to your prompt resolution of this matter.