ZV
Zonke V
1 reviews | Active since Mar 2021
10 Mar 2021, 10:20
Overcharged
I made a payment to rain only to find out I was overcharged with an extra 479 than I called and made an enquiry of it was confirmed that they overcharged my account and the money was gonna be refunded back to account but till today nothing, I have been in touch with the rain team but till today they giving me a run around and my money has not been refunded back to my Capitec account, and I am very ****ed and disgusted by how they have been treating me they not calling back and they busy sending e-mails that are not saying anything about my refund I'm really disgusted about how rain is treating me as their customer cause at the end of the day I want my money back which is clear they don't want pay it back
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Replies (3)
Rain's replyOfficial
10 Mar 2021, 10:50Good morning Zonke.
We apologize for the inconvenience caused, please note that an email was sent to you this morning at 09:33 am please respond to it an agent will assist you there.
Kind Regards
Mosa
We apologize for the inconvenience caused, please note that an email was sent to you this morning at 09:33 am please respond to it an agent will assist you there.
Kind Regards
Mosa
Rain's reply10 Mar 2021, 10:50
Official
Good morning Zonke.
We apologize for the inconvenience caused, please note that an email was sent to you this morning at 09:33 am please respond to it an agent will assist you there.
Kind Regards
Mosa
We apologize for the inconvenience caused, please note that an email was sent to you this morning at 09:33 am please respond to it an agent will assist you there.
Kind Regards
Mosa
ZV
Zonke V's updateReviewer Update
10 Mar 2021, 11:20I will not reply to any e-mail cause you asking me one and the same thing and I keep on explaining my story, cause you can even check on my billing chart there is an amount of 497 that you should refund back on my Capitec account, if you really serious about paying back my money why are you not calling me back on my number which I have sent on your e-mails a number of time but you not calling me, I am the one busy calling you back and forth with my airtime, so you cannot tell me the best you could is respond via e-mail in such a case that is bull****
ZV
Zonke V's update10 Mar 2021, 11:20
Reviewer Update
I will not reply to any e-mail cause you asking me one and the same thing and I keep on explaining my story, cause you can even check on my billing chart there is an amount of 497 that you should refund back on my Capitec account, if you really serious about paying back my money why are you not calling me back on my number which I have sent on your e-mails a number of time but you not calling me, I am the one busy calling you back and forth with my airtime, so you cannot tell me the best you could is respond via e-mail in such a case that is bull****
ZV
Zonke V's updateReviewer Update
10 Mar 2021, 11:22All I want is that my money be paid back to account finish and klaar cause you have the proof in your billing chart so I don't understand why must I keep e-mailing you if not willing to pay my money back
ZV
Zonke V's update10 Mar 2021, 11:22
Reviewer Update
All I want is that my money be paid back to account finish and klaar cause you have the proof in your billing chart so I don't understand why must I keep e-mailing you if not willing to pay my money back