PN
Pieter N
1 reviews | Active since May 2020
25 Apr 2022, 09:19
overcharge - and no way to correct - no contact
I downgraded my service to unlimited off-peak in February but i am still being charged for a full time service. i contacted you in March pertaining to this matter but nothing was done and neither was i credited. it is now the third moth you charge me full rate for a limited service
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Replies (2)0
Replies (2)
Rain's replyOfficial
25 Apr 2022, 09:34 Hi Pieter
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply25 Apr 2022, 09:34
Official
Hi Pieter
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
PN
Pieter N's updateReviewer Update
25 Apr 2022, 09:53why would you charge me from the moment i upgrade but when i downgrade a different rule applies. your policy is inconsistent... please explain...
PN
Pieter N's update25 Apr 2022, 09:53
Reviewer Update
why would you charge me from the moment i upgrade but when i downgrade a different rule applies. your policy is inconsistent... please explain...