Overbilling

This company is operating in South Africa just to take people’s money. They advertise on their platforms that signing up is free and that you only pay a specific amount via debit order. But now they’re asking for a full R819 upfront for a monthly subscription that’s supposed to cost R625. They keep saying they’ll call me back, but they don’t—because they know they’re just trying to take advantage of people. Is this how you treat your customers—just to make a profit?