Overall Unpleasant Experience

My rain router has been not working since the beginning of June, after a whole month of waiting for them to sort this issue out, because this is not the first time this happens, the problem persisted. I contacted the rain call centre on 02 July (***), I was informed that they will get back to me. No one ever came back to be, but rather my problem was just ignored. On 06 July (***), I contacted the call centre again but my troubles were ignored once again and I was just dismissed by being told that they would get back to me. Today, 22 July, I contacted the call centre again but my problem is still not being solved but rather I always get told that someone will get back to me. At this, I am no longer interested in someone getting back to me because this router has caused me a great loss to my business for almost two months. I use the internet connection for my daily operations and I have not been able to conduct business as usual. Instead, I have to buy extra data which defeats the whole purpose of using rains' services. I asked the last agent I spoke to if I will be reimbursed for this inconvenience and she said I should hold as she is going to call her team leader. After making me hold for 26 minutes and 38 seconds, she just hung up the call. I would like to add that I am highly unimpressed with the agents who have "assisted" me to this point. They are incapable of carrying out their duties and they hardly have the any knowledge of what the industry they are in. After my experience, I would never recommend rain to anyone.