Overall Bad Service

Very bad overall service I’m writing to express my frustration with the poor service I’ve received from Rain Wi-Fi.

When we first signed up, we had no service for two full weeks, yet we were still charged. Since then, the connection has been extremely unstable with bad signal for days at a time, making it difficult to use the internet as intended.

On top of that, incorrect billing amounts have been charged, and Deducting more money than they should. I’ve tried multiple times to get help, but it’s taking far too long to get a refund or even to have the extra amount credited to our account.

This is unacceptable, and I expect the following:

A refund or credit for the downtime and overcharges.

Correct billing going forward.

Improved signal and service reliability.

Please treat this matter as urgent. If it’s not resolved soon, I will be forced to escalate the complaint further.

Kind regards,