MD
Monica D
1 reviews | Active since Dec 2021
26 Dec 2022, 14:03
Over payment
I over paid my account on August, due to moving my payment date. Called rain a few time. Each time they say I will be refunded. Its been 4 months now and I still havent received my refund.
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Replies (2)
Rain's replyOfficial
26 Dec 2022, 14:10Hi Monica
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply26 Dec 2022, 14:10
Official
Hi Monica
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
MD
Monica D's updateReviewer Update
17 Jan 2023, 22:18On the 25th of August, you made payment for July's invoice/services, and on the 1st of September, the payment was for August's invoice/services as you changed the debit date from the 25th to the 1st of every month. Your billing is post-paid, meaning that you pay for a month's service in the next month. Invoices for a month's services are generated at the end of that month and are due in the next month on your set payment date. This has still not been resolved.
MD
Monica D's update17 Jan 2023, 22:18
Reviewer Update
On the 25th of August, you made payment for July's invoice/services, and on the 1st of September, the payment was for August's invoice/services as you changed the debit date from the 25th to the 1st of every month. Your billing is post-paid, meaning that you pay for a month's service in the next month. Invoices for a month's services are generated at the end of that month and are due in the next month on your set payment date. This has still not been resolved.