Over Irritated

Please can someone explain to be the absolute logic of this company. After needing to go to Hellopeter last month, to clarify my payment date to the 1st of every month. And subsequently paying the amount anyway on the 26 August 2024, to then getting told all ok now with the payment date. To now on the 16 September 2024 getting cut off yet again. When you call the number to clarify, you hold on to a message for 5 min to say your account is overdue, and then only afterwards you can then select to speak to someone which then you hold on to for who knows to how long and then of course your line gets CUT OFF. According to my APP i owe 0.00 but then you tell me I owe R595.00. Which i should technically be only debited on the 1st of October as per the APP. So please either correct this nonsense or let me get another service provider that can actually provide the service.