BL
Bri L
1 reviews | Active since Nov 2010
01 Nov 2023, 09:23
OVER CHARGED FOR NON EXISTING ITEMS
YET ANOTHER AWFUL CUSTOMER SERVICE EXPERIENCE, IT'S LIKE THOS COMPANY IS TESTING ALL MY PATIENCE. THEY FIX SOMETHING ONLY TO RE-DO IT THE NEXT TIME. I WAS OVERCHARGED LAST NIGHT AGAIN FOR ITEMS I DIDN'T AKS FOR AND DO NOT HAVE IN MY POSSESSION. STILL HOLDING ON THE PHONE FOR OVER HALF HOUR. DO THEY HAVE ANY TRAINING AT ALL?
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Replies (2)0
Replies (2)
Rain's replyOfficial
01 Nov 2023, 10:00Hi Bri
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply01 Nov 2023, 10:00
Official
Hi Bri
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
BL
Bri L's updateReviewer Update
01 Nov 2023, 10:53Just refund the over charge for October now. My bill is suppose to be R519 not R620. What was the reason for the over charge to begin with. Not communicating with customers when you make a blunder could potentially get you sued, for pain and suffering amongst other things.
BL
Bri L's update01 Nov 2023, 10:53
Reviewer Update
Just refund the over charge for October now. My bill is suppose to be R519 not R620. What was the reason for the over charge to begin with. Not communicating with customers when you make a blunder could potentially get you sued, for pain and suffering amongst other things.