SR
SL R
1 reviews | Active since Feb 2023
02 Mar 2026, 07:04
Over billing
I called Rain on 20 Feb, and subscribed for Rain one unlimited 5G wifi for R849, and on 1 Feb I was shocked to receive a bill of R1404, and I was told that it was for an additional legacy 4G service billed at R555. These people are ****s and they bill people for services that they did not subscribe for.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
02 Mar 2026, 07:22Hi SL,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your billing and cancellation query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your billing and cancellation query and will be in touch with you to assist further.
Thank you.
rain.
Rain's reply02 Mar 2026, 07:22
Official
Hi SL,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your billing and cancellation query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your billing and cancellation query and will be in touch with you to assist further.
Thank you.
rain.
SR
SL R's updateReviewer Update
03 Mar 2026, 22:05Hi Rain, thank you for getting back to me. I spoke to 2 consultants from Rain yesterday and the matter was resolved speedily and my bill was subsequently connected, I paid the agreed amount and within minutes my service was restored and everything is working well. I appreciate your excellent customer service and I am sure to continue to use your service. My 5G connection is perfect, and I am currently very satisfied so far and I hope to enjoy more of your quality service. Once again, thank you
SR
SL R's update03 Mar 2026, 22:05
Reviewer Update
Hi Rain, thank you for getting back to me. I spoke to 2 consultants from Rain yesterday and the matter was resolved speedily and my bill was subsequently connected, I paid the agreed amount and within minutes my service was restored and everything is working well. I appreciate your excellent customer service and I am sure to continue to use your service. My 5G connection is perfect, and I am currently very satisfied so far and I hope to enjoy more of your quality service. Once again, thank you